Managed IT Outsourcing Services For Makkah Organizations

We plan capacity ahead. We provision reserved cloud capacity and edge nodes near Makkah. We run load tests and disaster recovery drills. We set SLAs with 99.95% uptime and defined RTO and RPO. We staff Arabic-speaking on-call engineers during events. We schedule on-site rehearsals before each season and review post-event metrics for continuous improvement.

We host data in Saudi regions or approved local data centers. We supply data processing agreements and mapped data flows for your review. We perform audits and support DSAR procedures. We implement encryption at rest and in transit, retention schedules, and access logs. We maintain audit trails and provide documented remediation steps after each audit.

We offer managed services, staff augmentation, and dedicated onsite teams. You receive Arabic-speaking engineers for customer facing roles and Saudization-ready hires for permanent positions. For Hajj we provide seasonal burst teams with predefined handover plans. We run knowledge transfer sessions and supply role-based runbooks. You receive monthly staffing reports and performance KPIs to track delivery.

We secure apps with end-to-end encryption and role-based access controls. We enforce PCI controls for payment flows and integrate with Mada and SADAD using certified gateways. We run regular vulnerability scans and penetration tests. We operate a SOC for 24/7 monitoring and provide incident response playbooks and breach notification timelines. We maintain secure key management and third-party vendor assessments for all payment links.

We offer standard and pilgrimage-season SLAs. Seasonal SLA includes reserved capacity, faster scale-up times, and priority escalation paths. Typical uptime guarantee is 99.95% during peaks. Response times for critical incidents are 15 minutes. Onsite engineers are available for scheduled events. Contracts include clear exit and knowledge transfer clauses for smooth transition after peaks.