IT Outsourcing Abu Dhabi For Enterprise Operations

We document data flows, host data in approved UAE zones and provide evidence for audits. You receive data processing addenda aligned with PDPL, encryption at rest and in transit, role based access, audit logs and retention policies. We run third party audits and share ISO 27001 and SOC reports. Transition plans include secure export and verified deletion steps.

We offer SLA packages with measurable KPIs and clear penalties. Typical terms: 99.9 percent uptime for critical systems, 30 minute onsite response for priority one incidents within Abu Dhabi, defined MTTR bands, backup RTO and RPO targets, and monthly performance reports. Contracts include SLA credits, quarterly reviews and named escalation contacts.

We reduce vendor lock in through contract terms and technical practice. Agreements include exit and data migration clauses, source code escrow for custom apps, and third party licence inventories. You receive full runbooks, documentation and staged knowledge transfer. Handover milestones include verified data exports, configuration exports and validation tests before final cutover.

Cost depends on scope, scale and delivery model. Fixed price projects start with a scoped statement of work. Managed services use subscription or time and materials with tiered SLAs. Typical savings range 10 to 30 percent versus full in house teams after UAE salaries, visas and overhead. We provide case based TCO models with line item breakdowns.

We operate a managed SOC with 24/7 monitoring, threat detection and incident response workflows. For regulated clients we deliver tailored incident playbooks, forensic logging, chain of custody processes and regulator ready reports. Staff hold CISSP or regional compliance experience. We run table top exercises, penetration tests and post incident remediation with clear timelines.