IT Outsourcing Fujairah For Ports, Logistics, SMEs

We host client data in UAE or in a client chosen region. We sign a Data Processing Agreement aligned with Federal Decree-Law No. 45 of 2021. We apply encryption at rest and in transit. We require ISO 27001 audits from partners. We run regular penetration tests and deliver audit reports. For incidents we send alerts within 15 minutes and provide incident response within one hour for critical events. Our breach playbook lists notification timelines and remediation steps.

We offer managed services, staff augmentation, dedicated teams, project delivery, and fixed-price engagements. Billing options include per-user, per-device, and outcome-based tiers. Typical role fill time is 2 to 6 weeks for common profiles. We recommend a 4 to 8 week pilot to validate processes, SLAs, and bilingual support. Your local account manager handles on-site visits and coordination with Fujairah authorities for licensing and permits.

We define SLAs with uptime targets, response windows, and resolution timelines. Example targets include 99.9 percent uptime for critical systems, first response for critical incidents in 15 minutes, and on-site response for priority incidents within 4 hours. Our NOC runs 24/7 and uses monitored dashboards and automated alerts. We deliver monthly reports with incident logs, mean time to repair, and SLA scorecards. Contracts include service credits for missed SLA items.

You get predictable monthly fees and lower overhead. An SME with 20 users often reduces total IT cost by 15 to 40 percent after outsourcing. Typical managed service pricing ranges AED 300 to AED 900 per user per month depending on coverage and security needs. Expect one-time migration fees for cloud moves or data transfer. We provide a transparent quote and a sample contract showing all fees and exit charges to avoid surprises.

We include exit and transfer clauses in every contract. Deliverables at exit include full data export in open formats, configuration backups, runbooks, and recorded knowledge transfer sessions. We offer a hands-on transition service with milestone checklists and a typical timeline of 30 to 90 days depending on scope. We provide escrow agreements for critical code or custom scripts and assist with migration to a new provider or to your internal team while verifying systems during handover.